The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Despite adding new internet technology, Carnival's passengers can't do something Royal Caribbean and Norwegian passengers can ...

A new character is appearing across the Carnival Cruise Line fleet and embracing a popular onboard game many guests love.

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Cruise lines, not just Carnival, often struggle to enforce some rules because the person at the door, or the one who needs to ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

That's something Carnival Brand Ambassador John Heald corrected when he addressed why his cruise line won't be bringing back something passengers keep asking for. Heald shared a message he ...