The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Despite adding new internet technology, Carnival's passengers can't do something Royal Caribbean and Norwegian passengers can ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

A new character is appearing across the Carnival Cruise Line fleet and embracing a popular onboard game many guests love.

Cruise lines, not just Carnival, often struggle to enforce some rules because the person at the door, or the one who needs to ...

Is butter a big problem at dinner service? One cruiser brings the issue to Carnival Cruise Line's attention, and a solution ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...

The Sunshine's departure from Union Pier Terminal on Oct. 12 to the Bahamas is still on schedule, Carnival brand ambassador John Heald said in a Facebook video. "At the moment, there are no ...

Restaurants add pickles to food to enhance flavor. Every place has its own way of prepping them, from thinly slicing them to ...