Spotify AI playlists showcase helpful CX strategies to improve customer experience by anticipating needs and innovating ...

Salesforce also unveiled for its Tableau product new capabilities that aim to revolutionize business intelligence, enabling ...

Midlife crisis. Content management systems are facing a midlife crisis, shifting focus from customer-centric content to ...

It's time to move beyond the era of hyper-personalization and embrace the power of tailored customer experiences. By being ...

DOJ indictment unveils covert media networks. The recent indictment reveals that Russia-sponsored RT created multiple covert ...

California’s new AI bill, SB-1047, could reshape generative AI development with strict safety rules. Will it hinder ...

While AI in email marketing can increase efficiency, it also has many risks. Here’s how a more balanced approach can help ...

Discover how current DEI trends impact your brand and how DEI rollbacks risk damaging customer experience and loyalty.

We have some exciting news to share today around our partnership expansion with Amazon Web Services (AWS) that will revolutionize the way retailers operate, accelerate innovation, and make better ...

Being the lead story on the 6 o’clock news because of customer experience failures isn’t what any organization wants. But ...

A new series of reasoning models for solving hard problems. Available starting 9.12 OpenAI -- Sept. 13, 2024 -- We've developed a new series of AI models designed to spend more time thinking before ...

By implementing best practices in digital accessibility, brands can create more inclusive experiences, comply with legal requirements and improve overall user satisfaction. Additionally, accessible ...