Starbucks discontinued the practice of handwriting orders and names on cups in 2020, during the height of the pandemic.

One of the most recent—and notable—changes is that the company intends to bring back a “human touch” by writing customer names on their coffee cup. Originally, the idea was to “honor everyone who walked through the door as an individual.” That’s according to Starbucks, which adopted the practice in 2012.

This week, Starbucks has announced self-serve sugar stations will return and customers won't be charged for non-dairy milk