The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Despite adding new internet technology, Carnival's passengers can't do something Royal Caribbean and Norwegian passengers can ...

A new character is appearing across the Carnival Cruise Line fleet and embracing a popular onboard game many guests love.

Brand ambassador John Heald assists Carnival passengers with arrangements for scattering ashes from cruise ships.

Is butter a big problem at dinner service? One cruiser brings the issue to Carnival Cruise Line's attention, and a solution ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...

Inside cabins are generally the most affordable stateroom type, and while these cabins may receive criticism for their small size, John Heald, brand ambassador of Carnival Cruise Lines ...

Restaurants add pickles to food to enhance flavor. Every place has its own way of prepping them, from thinly slicing them to ...

The Cougs are motored by quarterback John Mateer, who has completed 61.2% of his passes and thrown for 2,153 yards with 18 ...