With virtual agents handling mundane tasks, AI-enabled contact centers see AHT increase as live agents do more complex tasks.

While the risks, benefits and magnitude of artificial intelligence's impact on financial services remain unclear, agencies ...

Amazon strengthens its position in the AI race with an additional $4 billion investment in Anthropic, committing to custom silicon and cloud dominance to compete with Microsoft and Google.

AI’s rate of progress is hitting a wall. It may not matter. That was the prevailing theme from this week’s Cerebral Valley AI ...

Then, with the help of artificial intelligence and a professor in New York, we created a video of Wayne throughout the ...

While tech and finance have been early AI adopters, other industries are just more risk averse, said Acrolinx's Shane ...

While Netflix has yet to release an official statement regarding the use of A.I. in one image focusing on Vi and Jinx, a ...

Stanford professor Jeff Hancock, in a court case over banning deepfakes, appears to have made up two journal articles. He is ...

Amazon is doubling down on artificial intelligence with an additional $4 billion investment in Anthropic, bringing its total ...

In a filing with the IRS, OpenAI Inc., OpenAI's nonprofit org, disclosed that it awarded a grant to Duke University ...

The ad features an AI-generated voice mimicking GOP front-runner Jack Ciattarelli, repeating quotes from nearly a decade ago that are critical of Donald Trump.

MatX Inc., a chip startup led by former Google LLC engineers, has reportedly raised $80 million in fresh funding.