The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

A new character is appearing across the Carnival Cruise Line fleet and embracing a popular onboard game many guests love.

Carnival Cruise Line's John Heald reaches a breaking point That joke joined another long-running "The Simpsons" gag which has ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

The Sunshine's departure from Union Pier Terminal on Oct. 12 to the Bahamas is still on schedule, Carnival brand ambassador John Heald said in a Facebook video. "At the moment, there are no ...

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of choice) with. He has let followers on his Facebook page into his life ...